Shareholder FAQ's
Q1: Why do I receive material from Reliable Stock Transfer Inc?
Q2: How do I update my address on the company’s records?
Q3: I currently receive more than one copy of material for the same company. How do I make sure I receive only one copy?
Q4: What is a Cease Trade Order?
Q5: When do I require a Corporate Signing Resolution?
Q6: My legal name has changed, how do I make changes from my old name? What if the shares are registered in the name of a corporation?
Q7: What is the difference between having a security registered in my name or having a broker or financial institution hold the security on my behalf?
Q8: Can I buy or sell my securities through Reliable Stock Transfer Inc?
Q9: Can I get the current market value of my securities through Reliable Stock Transfer Inc?
Q10: Where should I keep my certificate?
Answers
Why do I receive material from Reliable Stock Transfer Inc?
Q1 Answer: Reliable Stock Transfer Inc acts as the Transfer Agent for the company in which you own shares. In our role as transfer agent we not only process the transfer of ownership but we also maintain the resulting shareholder register. In this capacity we often deal with shareholders that inquire about their shareholdings, as well as distribute material on behalf of the company to its shareholders such as you.
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How do I update my address on the company’s records?
Q2 Answer: E-mail us at
info@reliablestocktransfer.com. Your message must include your name and former address, your new address and of course the company or companies in which you own securities. We would appreciate it if you would note your preference for receiving material via regular mail or electronically.
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I currently receive more than one copy of material for the same company. How do I make sure I receive only one copy?
Q3 Answer: This happens due to our receiving instructions to register shares or accounts in more than one variation of your name, for example: Given Name, Given Y Name, or G Your Name. We are required to follow registration instructions as they are presented to us as we cannot make the assumption that the variations represent the same person, even if the address is identical. (There could be a father and son or sons, brothers or other combinations of relationships involved). To combine these accounts you can notify us in writing giving us the details of the accounts to merge, that is, the preferred registration, address, and the details of the securities involved (certificate/account number, number of securities held and company name).
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Q4 Answer: A Cease Trade Order is issued by the Securities Commission restricting the trading of the securities of a company. Cease trade orders are normally the result of the company failing to comply with securities regulations such as providing financial statements on a timely basis. You may contact the appropriate securities commission by phone or on their website for the reasons and the date of the cease trade order.
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When do I require a Corporate Signing Resolution?
Q5 Answer: A Corporate Signing Resolution is required to transfer a security that is registered in the name of a company. The Corporate Signing Resolution identifies the individual(s) who has been given the authority to sign on behalf of the corporation. The resolution must be dated within 6 months of the date the certificate is presented for transfer and specimen signature(s) must also be provided. The individual endorsing the certificate must be different from the person certifying the corporate resolution unless there is only one signing officer. A signature or a Medallion STAMP guarantee is also required when a resolution is presented with the certificate.
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My legal name has changed, how do I make changes from my old name?
Q6 Answer:
1. Complete the transfer panel (on the reverse side of the certificate).
2. Place your signature on the signature line, exactly as it appears on the face of the certificate.
3. Have your signature guaranteed by a Schedule I Canadian Chartered Bank, or financial institution that is a member of a recognized Medallion Signature Guarantee (STAMP) Program.
If you buy securities from a broker or other financial institution, the securities are not registered in your name but in the broker or financial institution. You are entitled to receive dividends, shareholder communications and other entitlements through your broker. You are also able to attend and vote at shareholders meetings but you can only do so by using your voting instruction form if by mail or by advising your broker you wish to attend whereby the broker will designate you as having a proxy.
Should you wish to have your securities registered directly in your name, instruct your broker at the time of purchase. Ensure you register your securities in your legal name.
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What is the difference between having a security registered in my name or having a broker or financial institution hold the security on my behalf?
Q7 Answer:There are both advantages and disadvantages in holding securities in either form. If you have a security registered in your name, you directly receive any dividends, shareholder communications and other entitlements. You are also able to attend and vote in person or by proxy at any shareholders meeting. The disadvantage is that by holding securities in your name, it may take longer to sell or dispose of your security. If you buy securities from a broker or other financial institution, the securities are not registered in your name but in the broker or financial institution. You are entitled to receive dividends, shareholder communications and other entitlements through your broker. You are also able to attend and vote at shareholders meetings but you can only do so by using your voting instruction form if by mail or by advising your broker you wish to attend whereby the broker will designate you as having a proxy. Should you wish to have your securities registered directly in your name, instruct your broker at the time of purchase. Ensure you register your securities in your legal name.
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Can I buy or sell my securities through Reliable Stock Transfer Inc?
Q8 Answer: We are not registered as a securities dealer and therefore are not allowed by securities legislation to buy or sell securities. If you require the services of an investment advisor you should contact the Investment Dealers Association.
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Can I get the current market value of my securities through Reliable Stock Transfer Inc?
Q9 Answer: We recommend that you contact your investment advisor for an up to date price, or check with a stock quotation service provider.
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Where should I keep my certificate?
Q10 Answer: In a safe place. ie. safety deposit box.
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